Privacy Policy

L'Odyssée Dabi is a relocation assistance service operating in Egypt. Our registered correspondence address is: Smouha, 3rd Street Off Al-Nasr Street, Alexandria Governorate 21648, Egypt. For privacy-related enquiries, contact us at info@lodysseedabi.com.

As data controller, we determine the purposes and means by which personal data is processed. We do not sell, rent, or transfer personal data to third parties for marketing purposes.

We collect the following categories of personal data:

Contact form submissions: Name, email address, subject category, and the content of your message. This data is submitted voluntarily when you use our contact form.

Email correspondence: Any personal information contained in emails you send to info@lodysseedabi.com.

Technical data: IP address, browser type, operating system, referring URL, pages visited, and time spent on pages. This data is collected automatically when you visit the website.

Cookie data: Where you consent, data relating to your preferences and browsing behaviour on this site. See our Cookie Policy for full details.

We do not collect sensitive personal data such as health information, financial account numbers, or national identification numbers through this website.

We use the personal data we collect for the following purposes:

Responding to enquiries: When you submit a contact form or email us, we use your name and email address to respond to your query. Your message content helps us understand your situation and provide relevant information.

Service delivery: Where you become a client, we use the information you provide to plan and deliver the relocation assistance services you have requested.

Website analytics: Technical data is used to understand how visitors use the site, identify errors, and improve the user experience. Analytics processing is only performed where you have consented to analytics cookies.

Legal compliance: We may process your data where required to comply with applicable Egyptian law or to respond to lawful requests from public authorities.

We do not use your data for automated decision-making or profiling.

Under Egyptian Law No. 151 of 2020 on the Protection of Personal Data, we rely on the following legal bases for processing your data:

Consent: Where you submit a contact form or consent to cookies, processing is based on your freely given consent. You may withdraw consent at any time by contacting us at info@lodysseedabi.com.

Contractual necessity: Where you engage our services, processing is necessary to perform the contract between us.

Legitimate interests: Technical data processing for website security and performance improvement is based on our legitimate interest in maintaining a functional and secure website, provided this does not override your rights.

Legal obligation: Where required by Egyptian law, we may process data to comply with a legal obligation.

Contact form submissions are retained for up to 24 months from the date of submission unless a longer retention period is required by law or by the nature of an ongoing client relationship.

Client records relating to completed service engagements are retained for a period of five years from the date of service completion, in accordance with standard commercial record-keeping practices and Egyptian commercial law requirements.

Technical data and analytics data is retained for up to 14 months and then aggregated or deleted.

When data is no longer required, it is deleted or anonymised in a manner that prevents reconstruction.

We may share personal data with the following categories of third parties:

Service providers: We use third-party tools to operate our website (including hosting and email services). These providers process data only on our behalf and in accordance with our instructions.

Legal requirements: We may disclose data to competent Egyptian authorities where required by law, court order, or regulatory request.

With your consent: In the course of providing relocation services, we may introduce you to third-party service providers (landlords, banks, schools, utility companies). In such cases, we share only the information necessary for that introduction, and only with your knowledge and agreement.

We do not transfer personal data to countries outside Egypt except where such a transfer is necessary to fulfil a service you have requested and adequate safeguards are in place.

Under Egyptian Law No. 151 of 2020, you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.

Right of correction: You may request that we correct any inaccurate or incomplete personal data.

Right of deletion: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal obligations to retain records.

Right to object: You may object to the processing of your data where we rely on legitimate interests as the legal basis, and we will assess your objection and cease processing unless we have compelling grounds to continue.

Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at info@lodysseedabi.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include HTTPS encryption for data transmitted through the website and access controls limiting who within our organisation can access client data.

No method of transmission over the internet is entirely secure. We cannot provide an absolute guarantee of security, but we take all reasonable steps to protect the data we hold.

In the event of a data breach that is likely to result in a risk to your rights, we will notify you and any relevant authorities in accordance with Egyptian Law No. 151 of 2020.

We use cookies and similar technologies on this website. Please refer to our Cookie Policy for detailed information about the types of cookies used, their purposes, and how to manage your preferences.

You can manage cookie preferences using the consent banner displayed on your first visit to this site.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

We encourage you to review this policy periodically. Continued use of the website following an update constitutes acceptance of the revised policy.

For questions about this policy, contact us at: info@lodysseedabi.com.